Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to YEN MAK DESIGN SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the YEN MAK DESIGN SDN BHD, accessible from https://yenmakdesign.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Scope
At present, YEN MAK DESIGN SDN BHD only provides shipping services within Malaysia. We deliver to all states and territories, including Peninsular Malaysia, Sabah, and Sarawak. We do not offer international shipping at this time.
Shipping Charges
We are pleased to offer free shipping on all orders, regardless of order value or destination within Malaysia. No additional delivery charges or handling fees will be applied.
Order Processing Time
All orders placed on our website https://yenmakdesign.online/ are processed within 1 to 2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been received and is being prepared for shipment.
If we are experiencing a high volume of orders or if stock availability is limited, processing times may be slightly delayed. In such cases, we will communicate with you directly to provide updates on the status of your order.
Estimated Delivery Time
Once your order has been processed and dispatched, you can expect to receive your Goods within 7 business days. Delivery times may vary slightly depending on your location, courier performance, and other external factors such as weather conditions, public holidays, or access to remote areas.
Delivery Partners
We work with reliable domestic courier services and logistics providers to ensure your Goods are delivered safely and promptly. You will receive a tracking number via email once your order has been shipped, allowing you to monitor the delivery status of your parcel online.
Delivery Conditions
Deliveries will be made to the shipping address you provided during checkout. Please ensure the address is complete and accurate to avoid delays or failed delivery attempts. In the event of an undeliverable package due to incorrect or incomplete information, we will contact you for clarification and arrange for re-delivery where possible.
If the Goods are returned to us due to failed delivery attempts, additional arrangements for re-shipping may be made at our discretion.
Product Suitability for Shipping
As our business deals with heavy, irregular, or hardware-related items such as door and window fittings, nails, wood screws, bolts, nuts, washers, curtain rails, angle irons, chains, metal mesh and sheets, steel wire, and iron wire, we take special care in packaging to minimize the risk of damage in transit. However, certain bulky or oversized items may be subject to longer handling times or specific courier arrangements.
Receipt of Goods
Upon receiving your delivery, please inspect your package carefully. If there are any discrepancies, damage, or missing items, please contact us within 48 hours of receipt. Include your order number and photographic evidence of the issue so we can assist you accordingly.
Change of Shipping Address
If you need to change your shipping address after placing your order, please notify us immediately. Changes can only be made if your order has not yet been processed or dispatched. Once the Goods are in transit, we are unable to modify the delivery address.
Lost or Delayed Orders
If your order does not arrive within the expected delivery window of 7 business days, please contact our support team at admin@yenmakdesign.online with your order number. We will work with our courier partners to investigate the issue and ensure that your Goods are either located and delivered or replaced if necessary.
Contact Us
If you have any questions regarding this Shipping Policy, or require further assistance with your order, please contact:
YEN MAK DESIGN SDN BHD
Email: admin@yenmakdesign.online
Website: https://yenmakdesign.online/